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Returns Policy

What items are returnable?

  • Unwanted items:
    • Within 14 days of receipt of your shipment.
    • In original condition.
    • Unused.
    • In the original packaging.
  • Faulty Items
    • Within 28 days of receipt of your shipment.
    • In original condition.
    • In the original packaging.

What items are non-refundable?

  • Free gifts
  • Gift vouchers
  • Promotional items

Are there any charges for return?

  • Any original shipping charges are non-refundable.
  • You are responsible for any return shipping charges if the item is not faulty.
  • Faulty items are returned free of charge and you will be provided details once you've contacted us.
  • Items returned to us without first contacting our customer support team will not have the shipping cost refunded.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.

How do I return an item?

  • Please contact our customer service team via email on hello@doggiegadgets.com and the team will inform you of the next steps.